Loudoun Sports Therapy Center (“LSTC,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website at loudounsportstherapy.com.
This Privacy Policy explains what information we may collect through our website, how we use it, how we protect it, and the choices available to you.
Information We May Collect
When you visit or interact with our website, you may voluntarily provide information such as:
- Name
- Email address
- Phone number
- Information submitted through our Request an Evaluation form
- Information submitted through our Contact Us form
- Information submitted through our Refer a Friend form
- Questions or comments you send to our team
- Other information you choose to provide through a website form
Some forms may allow you to voluntarily provide information related to an injury, condition, symptoms, or reason for seeking physical therapy.
Please do not submit highly sensitive medical information through a general website form unless the form specifically requests it.
Information Collected Automatically
When you visit our website, certain information may also be collected automatically through cookies and similar technologies.
This may include:
- Internet Protocol (IP) address
- Browser type
- Device type
- Pages viewed
- Time spent on the website
- Referring website or traffic source
- General geographic information
- Links or buttons clicked
- Other website usage and interaction information
We may use website analytics, advertising, security, and performance tools to help us understand how visitors use our website and improve the online experience.
How We Use Your Information
We may use information collected through our website to:
- Respond to questions or requests
- Contact you about scheduling a physical therapy evaluation
- Respond to requests submitted through our website forms
- Process Refer a Friend submissions
- Provide customer service
- Improve our website and services
- Understand how visitors interact with our website
- Measure the effectiveness of our marketing
- Maintain website security and prevent abuse
- Request feedback or reviews when appropriate
- Communicate with you when you have asked us to do so
- Comply with applicable legal or regulatory requirements
We do not sell your personal information.
Physical Therapy and Health Information
Loudoun Sports Therapy Center is a healthcare provider. Information you provide directly to LSTC in connection with receiving physical therapy services may be subject to additional privacy protections, including applicable healthcare privacy laws.
This website Privacy Policy governs information collected through our public website. It does not replace any Notice of Privacy Practices or other patient privacy notices that apply to your medical records or treatment information.
If you are experiencing a medical emergency, do not use a website contact form. Call 911 or seek appropriate emergency medical care.
Website Forms
Our website uses online forms to allow visitors to contact our office, request an evaluation, refer a friend, and submit other inquiries.
Information submitted through these forms may be transmitted to authorized LSTC team members and service providers that help us operate our website and email systems.
Please only provide information that is necessary for us to respond to your request.
When using our Refer a Friend form, please only provide another person’s information when you have permission to share it.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Remember website preferences
- Understand website traffic
- Measure website performance
- Understand how visitors interact with pages
- Improve website functionality
- Measure advertising or marketing effectiveness
- Detect and prevent security threats
Cookies are small data files stored by your browser or device.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Analytics and Website Measurement
We may use third-party analytics and website measurement services, including services provided by companies such as Google, Meta, Crazy Egg, or similar providers.
These services may use cookies, pixels, or similar technologies to help us understand:
- How visitors find our website
- Which pages visitors view
- How visitors interact with our website
- General website traffic patterns
- The effectiveness of advertising and marketing campaigns
Information collected through these services is subject to the privacy policies and practices of the respective service providers.
Google Services
Our website may use Google services such as Google Analytics, Google Maps, Google Search-related tools, YouTube embeds, or other Google technologies.
Google may collect information through cookies and similar technologies when these services are used.
You can learn more about Google’s privacy practices and controls through Google’s privacy and advertising settings.
Social Media and Third-Party Platforms
Our website contains links to social media platforms and other third-party websites, including platforms such as Facebook, Instagram, YouTube, and other services.
When you click a link that takes you to another website or platform, that service’s privacy policy applies.
Loudoun Sports Therapy Center is not responsible for the privacy practices, content, or security of third-party websites.
Google Reviews and Other Reviews
Our website may display patient reviews obtained through Google or other third-party review services.
These reviews may be displayed using third-party integrations or widgets. Information displayed through those services is governed by the policies of the applicable review platform.
Third-Party Service Providers
We may use trusted third-party service providers to operate and maintain our website and related systems.
These providers may assist with services such as:
- Website hosting
- Website security
- Email delivery
- Website forms
- Analytics
- Advertising measurement
- Website performance
- Spam prevention
- Review display
- Maps and embedded media
These providers may process limited information as necessary to provide their services.
Information Security
We take reasonable administrative, technical, and organizational measures to protect information submitted through our website.
Our website uses SSL/HTTPS encryption to help protect information transmitted between your browser and our website.
We also use website security, monitoring, malware detection, access controls, and other security measures designed to reduce unauthorized access.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
How Long We Keep Information
We retain information only for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain business records, meet legal or regulatory requirements, resolve disputes, and protect our organization.
Retention periods may vary depending on the type of information and the reason it was collected.
Children’s Privacy
Our website is intended primarily for adults seeking information about physical therapy services for themselves or family members.
We do not knowingly use our public website to collect personal information directly from children under 13 without appropriate parental or guardian involvement.
Parents or guardians who believe that a child has submitted personal information through our website may contact us to request assistance.
Your Privacy Choices
Depending on applicable law, you may have rights regarding personal information we maintain about you.
You may contact us to:
- Ask questions about information you have submitted
- Request corrections to certain information
- Request deletion of certain information where applicable
- Ask about our privacy practices
- Opt out of marketing communications
Some information may need to be retained when required by healthcare, legal, regulatory, or business recordkeeping obligations.
Email Communications
If you receive marketing or informational email communications from LSTC, you may unsubscribe using the instructions provided in the email or contact us directly.
We will honor applicable unsubscribe and opt-out requirements.
Transactional or service-related communications concerning appointments, inquiries, or patient care may still be sent when appropriate.
Do Not Track and Browser Privacy Controls
Some browsers and devices provide privacy controls such as Do Not Track or other preference signals.
Because technologies and legal requirements concerning these signals continue to evolve, our website may not respond uniformly to every browser-based signal.
You can also manage cookies and tracking technologies through your browser or device settings.
Links to Other Websites
Our website may contain links to third-party websites that we believe may be helpful to visitors.
Those websites operate independently from Loudoun Sports Therapy Center and may have their own privacy policies and data practices.
We encourage you to review the privacy policy of any third-party website you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, technologies, legal requirements, or privacy practices.
When changes are made, we will update the Last Updated date shown at the top of this page.
Contact Us
If you have questions about this Privacy Policy or how information submitted through our website is handled, please contact:
Loudoun Sports Therapy Center
21355 Ridgetop Circle, Suite 310
Sterling, VA 20166
Phone: 703-450-4300
Email: frontdesk@loudounsportstherapy.com
Website: loudounsportstherapy.com
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